Vanguard ZERO

"Vanguard ZERO" new smartphone appeared!

FAQ

Before Submitting an Inquiry
- Frequently Asked Questions -

Before submitting an inquiry, you are advised to read the FAQ below and see if it helps to resolve the issue. If not, you may go to the URL link at the bottom and contact us with an inquiry form.

Proceed to Inquiry Form

What is Vanguard ZERO?

It is a card battle RPG based on the popular trading card game, Cardfight!! Vanguard. With rules tailored for mobile application, not only can you easily enjoy a Vanguard fight online with other players at any place, any time, you may also enjoy authentic stories from the original animation in Story Mode, and create your own room by placing your favorite characters in My Room, or other single-player features.

Do I need to create an account?

No.
You may simply install the game and start playing right away!

Is it free to play?

The application is free to download and play.
*It contains in-game purchase items available.
*Networking service fees for app download and gameplay shall be paid by the customers.

What are the required device specifications for this application?

You may play with smart phones and tablet computers that operate off iOS and Android OS.

Minimum specifications are:
・iPhone 6S or above (iOS 9.0 or above)
・Android 4.1 or above, device storage of at least 2GB

Recommended specifications are:
・iPhone 8 or above (iOS 9.0 or above)
・Android 8 or above, device memory of 2-3GB and available device storage of at least 4GB

*Note that under certain circumstances, the application may still not function properly even with the recommended specifications.

Can player data from a Japanese account be transferred to a global account?

No, player data can not be transferred across the Japanese and global version.

Where can I download the game?

You may download from the following application stores.

・For iOS users
Please download from App Store.
https://apps.apple.com/app/id1466815286

・ For Android device users
Please download from Google Play.
https://app.adjust.com/dbobxe1?redirect=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.bushiroad.en.vgzero

Is there any difference between Android and iOS versions?

There is no difference.
You may enjoy the game on either Android or iOS devices.

Do the in-game gems expire?

No, in-game gems do not expire.

What are the payment methods available for gem purchases?

・For iOS Devices
You may purchase using the payment method registered under your Apple ID.
・For Android Devices
You may purchase using the payment method displayed in Google Play Store.
*In case of any queries regarding payment method or change of payment method, please contact the customer service team of Apple or Google depending on your OS.

Where can I change my profile name?

You may change your profile name by going to:
・MENU > Profile

Where can I check my Friend Code?

You may check your Friend Code by going to:
・MENU > Profile
・MENU > Friend > Search

What can I do if the game data downloading is stuck?

Please try the following solutions.
・Try again with a better network environment
・Switch to another network (Wi-Fi/4G)
・Clear cache
*Go to Title Screen > MENU >Clear Cache
・Restart the application
・Allocate more space to your device storage
・Close other applications in the background

What can I do if the game is running slow?

Please try the following solutions.
・Clear cache
*Go to Title Screen > MENU >Clear Cache
・Restart the application
・Allocate more space to your device storage
・Close other applications in the background

In which countries can I download Vanguard ZERO from the iOS and Android app stores?

You can download the game on the iOS and Android app stores in the following countries:

Australia, Austria, Bahamas, Belgium, Bermuda, Bolivia, Bulgaria, Cambodia, Canada, Cayman Islands, Chile, Costa Rica, Cyprus, Czech Republic, Denmark, Dominican Republic, El Salvador, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Indonesia, Israel, Jamaica, Kuwait, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Nicaragua, Norway, Oman, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Saudi Arabia, Singapore, Slovakia, South Korea, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, United Kingdom, United Arab Emirates, United States of America

Terms of Service

You can view the Terms of Service for the game at the following URL:
https://en.bushiroad.com/terms-of-use/

Privacy Policy

You can view the Privacy Policy for the game at the following URL:

https://en.bushiroad.com/privacy/

Inquiry about Vanguard ZERO

*In order to resolve your issue more efficiently, it is suggested to read the FAQ before submitting an inquiry.
Please confirm and agree with the following when submitting an inquiry.

Regarding our replies

・Replies may take time depending on the provided information and situation.
*Although in principle an email reply will be received, there may not be a reply depending on the inquiry content or situation.
*During weekends, public holidays or other non-working days of our business, inquiries for detailed investigation or confirmation will be replied to on or after the subsequent working day.
*Due to the volume of inquiries received during the off day(s), we appreciate your patience in waiting for our response.
・We currently do not provide customer support via direct phone calls.
・Inquiries about game tips, detailed game specifications, intentions or particulars of game designs, etc., will not be entertained.
・Secondary usage of user responses, in full or in part, is not allowed.

We thank you for your understanding of the above.

・Regarding the Privacy Policy, please check the Policy for Protecting Personal Information (Link).

・Please refrain from entering personal information including your real name, home address, phone number, or password etc. in the inquiry form.

▼Note
・As our reply will be delivered to the Email address you put in the form, please ensure that you can receive with replies from the domain below.
[@en.bushiroad.com]

You will be required to agree with the above before you send an inquiry via the following link.

Inquiry Form

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